Privacy Policy

1.Defintions

1.1

In these general terms and conditions of sale 'The company' STB Simply The Best; The ‘customer' means the person to whom the company agrees to supply any goods"Goods" means the goods the company agrees to supply to the customer.

2 . About Us

2.1 STB Simply The Best ("we"/"us") for the provision of information about our products and the sale of our products.

2.2 The following apply's to all and any use of our website. If you do not accept these terms and conditions please do not use our website and leave now.

2.3 Since we are principally aiming our website at the UK market, we cannot guarantee that our website accords with local laws of any other countries. You are therefore responsible for compliance with the laws of your jurisdiction.

2.4 Our Company details are :

  STB Simply The Best - www.stb-simplythebest.co.uk - info {at} stb-simplythebest.co.uk - Tel: +44 (0)1905 312031


3. Privacy Policy

3.1 Personal identification information

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

3.2 Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

3.3 Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, to you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

3.4 How we use collected information

  STB Simply The Best collects and uses Users personal information for the following purposes:

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

- To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email User may contact us via our Site.

3.5 How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

3.6 Sharing your personal information

We do not sell, trade, rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

3.7 Third party websites

Users may find advertising other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content links that appear on these sites and are not responsible for the practices employed by websites linked to from our Site. In addition, these sites services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

3.8 Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect maintain information at our Site from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

3.9 Changes to this privacy policy

  STB Simply The Best has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

3.10 Storing of Credit / Debit Card Information

STB Simply The Best do not hold, store otherwise your credit card debit card details.

4. Intellectual Property Rights and Use of Title - Copyright and Trademarks

4.1 We do not give you any right interest in any copyright other intellectual property rights in any text, images, tables, compilations other copyright protected works featured on our website nor do we give you right to reproduce the same.

4.2 We do not give you any right interest in any product that you purchase nor do we give you right to reproduce the same.

4.4 You may view and access our website for private and personal, non-commercial use only. The copyright in all software and content is owned by licensed to us, unless otherwise specified and may not be used, replicated, copied, modified, distributed, adapted, printed downloaded without our express consent.

4.5 Copyright and design rights extend to the design, look and feel of our website, all photographs and text appearing on it and any promotional material.

4.6 We do not make any warranty representation in respect of any other trade mark and the trade marks of the brands featured on our website belong to their respective third party owners.

5. Specification

5.1 The company reserves the right to update and amend specification of goods without notice to the customer.

5.2 The images of the catalogue serve as a guide only, and the colours and finishes of the goods may vary.

5.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

6. Price and Delivery Policy

6.1 All prices featured on the website are not inclusive of Taxes. Packaging and delivery in the UK and are quoted in pound sterling.

6.2 We ship all goods after cleared funds.

6.3 Our main delivery company Business Post.

6.4 Outside of the UK delivery charges will be calculated on a product-by-product basis. We reserve our right not to deliver to places outside the UK and will notify you accordingly.

6.5 Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once the products you have ordered are in customs to let you know the cost.

6.6 Please order from us with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for ensuring adherence to such lead-time.

6.7 If your order will not be delivered within the timeframe specified when we accept your order we will notify you and try to rectify the situation as quickly as is practically possible.

6.8 All new orders are deemed separate and each is treated individually.

6.9 Please note that we cannot accept refunds in respect of personalised goods goods which by reason of their nature cannot be returned goods which deteriorate expire rapidly.

6,10. We try to package products ordered as well as possible to ensure that the products arrive undamaged. However, if a product arrives which is damaged has defects, we will replace it whenever possible free of charge alternatively provide you a full refund. (Go to section 9 for more details on our refunds and returns policy)

7. Making a purchase

7.1 When you order a product from our website you are offering to buy it for the price stated, subject to these terms and conditions.

7.2 Placing of orders will be confirmed by email. We will then check availability of the requested product and contact you with a further email to confirm withhold our acceptance of your order. If the product is available and the details of your order are correct, our second email will be deemed an acceptance of your offer and will specify delivery details and confirm the price of the product purchased. If the product is not available, we will also let you know by email. We reserve the right to refuse any order.

7.3 All orders are subject to availability. If we are out of stock of any items, we will contact you as soon as possible. You will be given the option of cancelling your order with any money you have paid being refunded, waiting for the item to be re-stocked and continuing with your order.

7.4 We will try to keep our website as up to date as reasonably possible but cannot guarantee that particular products will always be available. If we cannot supply the requested product, you will not be charged for it and we will refund re-credit your account with any amount that we might have debited.

7.5 We will ask for and store your order and delivery details including your address and may automatically insert certain information on your order form so that you can order and purchase products from our website with the minimum amount of form filling.

7.6 We may cancel any sale and not supply products if it is reasonable to do so and may change discontinue the availability of any product at any time at our sole discretion.

8 . Payment

8.1 We allow orders to be processed online using a credit debit card, currently VISA, MasterCard, Eurocard, Delta, VISA Electron and Switch/Solo, using and managed by Paypal. Sometimes we may accept cash, cheque, money order payment but the acceptance of such payment is always at our sole discretion.

8.2 Your credit card company may do an additional security check to confirm it is you who is making the purchase

8.3 All orders and invoices will be sent to the credit debit card billing address and not the shipping delivery address where the two addresses differ.

8.4 All information that you supply to us whilst placing an order via the website is encrypted prior to transmission to protect your details and your privacy.

8.5 We use PayPal as our payment provider.

9 . Refunds, Returns, Cancelation Policy

9.1 Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition as sold (unopened, with any seals and shrink-wrap intact) within 14 days of the date you received the item.

9.2 Please call our office on +44 (0)1905 312031 and request a RMA number.

Once you have been allocated the RMA number please arrange for the goods to be returned to the address given with the RMA. STB Simply The Best will not be responsable for any returned Items without a RMA. Emails are answered within 1 business day of receiving.

Our Business Hours are - Monday to Friday 9 am to 5 pm Except Bank Holidays.

9.3 For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

9.4 We will refund your credit card after we have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you. We will try to attend to all returns as soon as practically possible. This does not affect your statutory rights.

10. Security

10.1 STB Simply The Best takes security very seriously, which is why we have chosen PayPal to host our online shopping transactions.

10.2 PayPal recognises that security is one of the major concerns for the shopper during an online transaction. They use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone by fax - because PayPal ensure that your online purchase details are encrypted using complex logarithm methods.

10.3 Your browser will operate in a secure mode as soon as you access the "checkout" pages, i.e. before you enter any purchase details. You can check that you are shopping in a secure environment by looking for either a locked padlock a key icon in the grey bar at the bottom of your screen. Shopping in a secure environment means that all of your details are encrypted, protecting each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128-bit encryption and therefore keeps your details as safe as possible at all times.

10.4 We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During the payment process, we also ask additional security information to further bolster security.

10.5 For more information about Pay Pal online security visit the PayPal website at www.paypal.co.uk. If you have any further concerns about security, please email info@stb-simplythebest.co.uk . As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Returns, Withdrawing from Purchase and Privacy Policy). The following terms and conditions apply to all transactions. Please read them carefully and print a copy for future reference.

10. Guarantees and Liability

10.1 We have used our best efforts to ensure that all information on our website is correct but make no guarantee and accept no liability as to the correctness of any such information. Use of any information will be entirely at your own risk.

10.2 We have tried to make the descriptions (including visuals) of all products as accurate as possible. However, some products may differ slightly from those featured on our website. We will insure any product ordered by you on its retail value whilst in transit to you. Please check the delivered product as soon as possible on receipt as we will not cover any subsequent loss destruction.

10.3 We will not be liable for any indirect consequential loss to you. Your statutory rights as a customer are available to you.

10.4 We will have no liability in respect of any other website page on the Internet accessible from our website

10.5 Except as provided above we give no other warranties, conditions other terms, express implied, statutory otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.

10.6 Our website and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.

11. Matters Beyond our Reasonable Control

11.1 www.stb-simplythebest.co.uk shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood unusually severe weather, explosion, war, disorder civil disturbance, industrial disputes (whether authorised not), acts omissions of Internet services providers payment authorisation companies, acts of local central Government other competent authorities.

12. Severability and the Law

12.1

In the event that any term of this Agreement is held to be invalid unenforceable by a court of Law, the remainder of this Agreement shall remain valid and enforceable.

12.2 The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

13. General

13.1 We reserve the right to change these terms and conditions at any time . Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

13.2 If you are not a customer, you confirm that you have authority to bind any business on whose behalf you use this website

13.3 Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such, we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image with a product specification, please contact us.

13.4 We have the right to refuse, at our discretion, to supply any goods ordered by you.

13.5 These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

14. Contacting us

If you have any questions about any of our Policies, the practices of this site, your dealings with this us, please contact us at:

  STB Simply The Best - www.stb-simplythebest.co.uk - info {at} stb-simplythebest.co.uk - Tel: 01905 312031